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Customer Service Rep

ModivCare

Marketing & Communication

Remote

Workspace

Quite Remote From the Comfort Of Your Home

About the Role

Assist members:
o With transportation to and from appointments
o In resolving issues with previous appointments
o With a transportation recovery where a scheduled trip has failed
o With benefits eligibility
• Given the nature of certain types of calls, some members may express
feelings of distress, impatience, fear, or anxiety. This can pose a
challenging situation to handle. However, the experience can also be
highly rewarding - having the opportunity to provide valuable assistance
to these members.
• Effortlessly maneuver through the client's system by utilizing function keys
to ensure accurate processing of ride transportation.
• Collaborating with various departments within Modivcare to effectively
address and resolve transportation and eligibility issues.

A Photo ID Verification and a background check, including drug screening, will be prompted once you enroll in the course.

Requirements

• Hard Drive Space:

• 40 GB of available space

• 60 GB of total space

• Memory: 12 GB of RAM

• Operating System: Windows 10 or 11

• Internet Connection and Speed: Hard-Wired Connection (Not Wireless)

: • Minimum 30 Mbps download

• Minimum 10 Mbpss upload

• Maximum Latency Threshold: 50 ms (milliseconds)

• Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)

• Webcam: Required

• USB 3.0 Port: Required for use with USB headsets

Rate

$13.50 Starting Pay

About 

ModivCare

Modivcare is the nation's leading managed healthcare organization specializing in the management of non-emergent healthcare transportation benefits. Modivcare’s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations, and hospitals. Modivcare offers a complete outsourcing solution to its clients.

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