About the Role
Capabilities of Top Performing Service Partners for this Program
What to Expect:
Service Partners will perform the following for the program:
• Delivering an elevated, modern luxury experience on incoming calls from
1. Assigning Jobs: Organize and assign tasks to drivers, technicians, or service personnel based on their availability, location, and skills.
2. Tracking Progress: Monitor the real-time location and status of drivers or service personnel, ensuring jobs are on schedule.
3. Communicating with Drivers: Maintain clear and regular communication with drivers, giving updates, directions, or adjustments as needed.
4. Responding to Delays or Issues: Address unexpected delays, reroute personnel if needed, and provide alternate solutions to keep schedules on track.
5. Updating Customers: Notify customers about delays, estimated arrival times, or changes to the schedule to keep them informed.
6. Logging Activities: Record details of each job, including completion time and any issues encountered, to maintain accurate records for reporting.
7. Problem-Solving: Quickly handle unexpected issues, such as traffic, equipment failure, or personnel absences, to minimize disruptions.
Requirements
Additional Client Program Technology Standards:
• A USB VoIP Headset is required in certification and while servicing
• Minimum 8 GB RAM required
• MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates)
• Noise Cancelling Headset
• OS, hardware, network
• i5 (or equivalent), i7 recommended
• Current OS patches (last 15 days)
• Anti-malware solution with current definitions (15 days)
• Active firewall
• Global Protect 5.0.2
Certification Completion Criteria
~ Complete pre-course work prior to day 1 of class (if applicable)
• Successfully pass live certification call-taking days (if applicable)
• 100% completion of daily self-paced work
• 80% or greater on assessments, mid-term and final assessments
• Participate in all call-taking days as indicated above
• Achieve an 85%+ QA Score on scored live certification calls
• Success Strategies for Certification
• Success Strategies for Production
• Complete the Affidavit of Identification
• All learners must complete the Service Partner Security Awareness self-paced course and score 85% or higher on the assessment before the last day of class in order to be certified
Rate
$18.50
About
MD Movere
About | MD Movere | Dispatching
MD Movere is offering a dispatch service for logistics trucking companies adds another layer of value, helping to coordinate and streamline operations, especially during critical times like disasters. Effective dispatching can ensure that resources are used efficiently, and drivers are routed to where they’re needed most.